Disclosure Based on the Act on Specified Commercial Transactions

Online sales (including e-commerce shopping) are governed by the Act on Specified Commercial Transactions.
In accordance with the public notice obligations under this Act, the following information is provided.

Contact Information

Phone Number: +81 48-256-8210
Phone Hours: Monday to Saturday, 9:00 AM – 9:00 PM (excluding holidays)

Email Address: service@matkei.com
Official Website URL: https://matkei.com

Sales Prices

The price of each item is displayed on the product page.
Consumption tax is included in the total amount displayed.

Shipping Costs and Fees

In addition to the product price, the following fees may apply:

Shipping Cost: Free shipping for orders over $99 USD
Applies to all products.

Payment Methods

We accept the following payment methods:

Credit Cards

• Visa

• Mastercard

• American Express

• JCB

• UnionPay

Digital Wallets

• PayPal

• Apple Pay

• Google Pay

Shipping Information

The shipping carrier will be determined based on the delivery address of the order.
Requests for specific shipping carriers cannot be accepted.

After payment confirmation, items will be shipped within 2 business days.

Estimated delivery time: 7–15 business days.

If a delivery date is specified, we will ship the order according to the requested delivery date whenever possible.

The shipping origin is China, and international shipping is available.

Once an item has been shipped, order cancellations are not possible.
Thank you for your understanding.

Important Notes

In-stock items:
Shipped within 2 business days from the order date.

Pre-order items:
Shipped after the release date or the estimated shipping date specified on the product page.

During periods of high order volume, temporary stock shortages, or holidays, shipping may be delayed. We appreciate your understanding.

If a package cannot be delivered due to an incorrect address or prolonged absence, it may be returned to our company.

Returns and Exchanges

Returns or exchanges are accepted within 15 days of receiving the product.

Customers are responsible for the return shipping cost to our warehouse in China.

Sales Quantities and Special Conditions

If an item is out of stock, this will be indicated on the product page.

If an item becomes unavailable or delayed after an order is placed, we will notify customers by email.