Shipping & Delivery
Free Shipping on Orders Over $59
Regional shipping applies to orders under $59
| Asian Regions | ||
|---|---|---|
| Countries & Regions | Shipping Fee | Delivery Time Business days |
| Japan * | $6.90 | 5–8 |
| Korea | $6.90 | 7–9 |
| Singapore | $7.90 | 7–9 |
| Malaysia * | $9.90 | 8–11 |
| Thailand * | $9.90 | 8–11 |
| Vietnam | $9.90 | 8–11 |
| Hongkong SAR | $9.90 | 5–8 |
| Taiwan | $9.90 | 5–8 |
| European Regions | ||
|---|---|---|
| Countries & Regions | Shipping Fee | Delivery Time Business days |
| United Kingdom * | $9.90 | 6–10 |
| Austria | $10.90 | 8–11 |
| Czech Republic | $10.90 | 8–11 |
| Denmark | $10.90 | 8–11 |
| Finland | $10.90 | 8–11 |
| Germany | $11.90 | 7–10 |
| Italy | $11.90 | 7–10 |
| Netherlands | $11.90 | 7–10 |
| Spain | $11.90 | 7–10 |
| France | $11.90 | 7–10 |
| Belgium | $11.90 | 8–12 |
| Sweden | $11.90 | 8–12 |
| Switzerland | $11.90 | 8–12 |
| Ireland * | $12.90 | 8–12 |
| Norway | $12.90 | 8–12 |
| Poland | $12.90 | 8–12 |
| North American Regions | ||
|---|---|---|
| Countries & Regions | Shipping Fee | Delivery Time Business days |
| United States * | $9.90 | 7–12 |
| Canada | $12.90 | 8–12 |
| Oceania Regions | ||
|---|---|---|
| Countries & Regions | Shipping Fee | Delivery Time Business days |
| Australia * | $9.90 | 7–10 |
| New Zealand * | $9.90 | 8–10 |
| Gulf Regions | ||
|---|---|---|
| Countries & Regions | Shipping Fee | Delivery Time Business days |
| United Arab Emirates | $12.90 | 8–12 |
| Qatar | $12.90 | 8–12 |
| Bahrain | $12.90 | 8–12 |
| Saudi Arabia | $12.90 | 8–12 |
| Kuwait | $12.90 | 8–12 |
Shipping & Delivery
We ship your orders via international express air delivery.
Depending on the destination country or region, we work with different courier partners to ensure efficient and reliable delivery.
Our main logistics partners include the following:
Asia
- Japan: Yamato Transport (Black Cat), Sagawa Express, Fukuyama Transporting, UPS
- South Korea: Hanjin Logistics, UPS
- Taiwan: SF Express
- Hong Kong: SF Express
- Singapore: SingPost, Ninja Van, J&T Express, UPS
- Malaysia: Pos Malaysia, J&T Express
- Thailand: Thailand Post, J&T Express
- Vietnam: VNPost, J&T Express
Europe
- Commonly used carriers across Europe include: DPD, Hermes, Evri, GLS, UPS
- United Kingdom: Royal Mail, Evri, Yodel
- France: La Poste, Colissimo
North America
- United States: UPS, USPS, UNIUNI, YWE, SPEEDX
- Canada: Canada Post, UNIUNI, Canpar
Oceania
- Australia: Australia Post, UPS
- New Zealand: NZ Post, Aramex, CourierPost
Delivery Time
Delivery times differ by region, starting from the moment your order is dispatched. You will receive an email with tracking information once your order has shipped.
- In-stock items require an additional 48 hours for warehouse processing.
- Pre-sale items will ship based on the estimated date provided on the product description page.
- Please note that delivery may be delayed due to force majeure events.
NOTES:
- Ensure your address is accurate at checkout to facilitate safe and timely delivery.
- Delivery times are estimates; delays in transit or with tracking updates may occur. Your patience is appreciated as we prioritize the swift delivery of your order.
- External factors may delay order processing, though we are committed to processing your order promptly.
- We take every precaution to avoid damage during transit. If your order arrives damaged or with missing items, please contact Customer Service at service@matkei.com within 3 business days of receiving the package.
Order Tracking
Once your order is placed, you will receive an email confirming the details. After dispatch, we will send you tracking information to monitor your order’s progress.
- International shipping services vary by region. To ensure accurate delivery, please provide specific address details, including street and building numbers, at checkout.
- International shipments may incur customs and import taxes, which are the customer’s responsibility. For more information, please consult your local customs office.